How do I return an item?

A restocking fee of 15% may be deducted from refunds for items returned within 15 days of purchase and have not incurred material damage and are not missing components included in the original shipment.
Please contact customer service for more information on returning an item, you must have an RMA number for all returns.
Note that shipping costs may not be refunded.
For units that have been damaged after delivery, you may be charged an additional restocking fee of either 25% or 50% of the original purchase price based on the severity of damage. If we receive a return which has been damaged beyond repair, we may return the item to you without issuing a refund.

Returns or exchanges on top cases
SHAD is not responsible for any scratch on top of the top case or color plate once the case is received, the outer packaging advise not open the box with a box cutter or any sharp object.
SHAD will not cover this type of damage to the top case.

Thank you.