Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
Are SHAD Top and Side Cases 100% Waterproof?
Are SHAD Top and Side Cases removable and lockable?
Can I fit a Full Face Helmet in a SHAD Top Case?
Can I mount side bags to my motorcycle?
Do you have a specific mounting kit for my motorcycle?
How can I check my Order Status?
How can I contact SHAD Customer Service?
How can I have an estimate of shipping Charges for my order?
How do I determine the storage capacity of a SHAD case?
How does the SHAD LED Brake Light mount to my case?
How long does it take for my refund process to be completed?
How long does it take to receive products in Back Order Status?
How long is shipping time to Canada?
I cannot find my standard mounting plate on my new SHAD Top Case.
I did not receive what I ordered, what should I do?
I placed an order for the wrong Shad Product, how do I need to proceed about this?
My Shad product is not what I expected I would like to to return it.
What accessories can I order for my SHAD top case?
What are average shipping charges to Canada?
What colors does SHAD offer?
What comes with my SHAD Case?
What if I lose my keys, how can I get replacements?
What is SHAD’s standard return policy? Are there any restocking fees?
When my order has been placed in Back Order, what are my options to cancel the order?
Where can I buy a SHAD case?
Where can I buy replacement parts for my SHAD product?
Where can I find installation instructions for my motorcycle mounting kit?
Will I need a bike specific mounting bracket for my motorcycle or scooter?
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
How To?
How to change the locking cylinder on SH26/SH29/SH33/SH/37
How to change the locking cylinder on SH40/SH40CA/SH45/SH48/SH49/SH50
Additional Support
How can I submit a warranty claim?
How do I contact you?